Two Ways We Create Value
Full Service, Turn-Key Customer Satisfaction Services
With this offering, you’re essentially getting a senior, customer satisfaction person with knowledge of your industry and products who will become your customer satisfaction department with little to no management. This includes:
- Dedicated rep who knows your account, products, and customers
- Can augment existing customer satisfaction reps by handling all communication post-sale (follow up, review ask, referrals, repeat business, etc.)
- Will learn and work within your existing systems and can document processes for consistency or future transition to internal team
- Weekly 15 minute touchpoint to review opportunities, successes, and initiatives/sales
- Monthly reporting to show value and ROI
Customer Insights Agency
In this collaborative method, Loyalty Bridge would serve as a third party insights agency and we would contact your customers in order to ensure they’re happy. We’ll then categorize those customers as raving fans, happy, or unhappy and run playbooks based on their level of satisfaction to either get them to refer, leave reviews, buy something else, or, if they’re unhappy, to get them a solution that wows them and makes them a fan. This includes:
- Helping you set up an automated, recurring export of customers who have purchased and need follow up
- Creating messaging and cadences around each of these categories of customers to help build your brand perception via reviews, referrals, social sharing, and more
- Bi-weekly 15 minute touch point to review opportunities, successes, and initiatives/sales
- Monthly reporting to show value and ROI
Want to improve the perception of your company?